Defective/Wrong Product:-

The item is eligible only for replacement, within 7 days of delivery. In case you have received a defective or different item the replacement request needs to be raised in the designated replacement window as mentioned to be eligible.
Replacement is eligible only in hardware related issues as certified by the brand (In certain cases, we may request you to visit the nearest Croma store, service centre or align a technician visit to facilitate the technical report from an authorized brand service centre).

Damaged Product:-

In the rarest event where you have received a damaged device, please generate a replacement request within 2 days of delivery. We may contact you to ascertain the damage before issuing a replacement. Please note that we will provide a replacement for only those devices where damage is not caused by the customer in any manner whatsoever.

Returns:-

Please keep the products to be in the original condition with the brand’s/ manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein.

For any device related issue, please log the call with our team on a helpline or write an email to us. Croma will guide you to visit the nearest Croma or the brand service centre and facilitate the resolution as per brand warranty terms.
Replacement will be offered for only hardware related issues only as certified by the brand or it will be repaired as per the brand warranty terms.
Refund would be made only for the cases same product is not available.

Once the 10 day replacement window has been exhausted, Croma will align the technician visit within 2-3 working days and provide the resolution as per brand warranty terms.

Key Features

Specifications