7 ways to fix visual voicemail on your Android smartphone

Dealing with visual voicemail problems can be a real headache. Generally activated via your carrier or phone settings, visual voicemail simplifies managing your messages by converting voicemail recordings into text, allowing you to easily read, save, or delete messages whenever you want. However, when visual voicemail stops working, it can quickly become frustrating.

Common issues like missing voicemails, playback errors, or the app not opening can leave you in the dark about important calls. To help you regain control, here are seven troubleshooting methods to get your visual voicemail functioning smoothly again on your Android smartphone.

Ways to fix visual voicemail on your Android smartphone

A malfunctioning visual voicemail can be frustrating, especially when you’re trying to keep track of important messages. Luckily, there are some simple fixes you can try to get it working as it should. Here are ways to fix visual voicemail on your Android phone:

1. Restart your phone

Sometimes, a simple restart can clear up issues with visual voicemail. Press and hold the power button, then follow the prompts to restart your phone.

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For Samsung devices, tap Restart twice when prompted. For other Android phones, hold the Power button or Power + Volume up buttons until the menu appears and select Restart. This quick reset often fixes minor glitches and can get things back on track.

2. Check your connection

Next, make sure your phone is connected to Wi-Fi and has a strong signal. Visual voicemail needs a solid connection to work properly. If you’re still having trouble, try toggling Airplane mode on and off to refresh your network. This can help fix connection issues that might be affecting visual voicemail.

3. Toggle visual voicemail

Turning visual voicemail off and on again can sometimes solve issues. Go to your Phone app settings and check if visual voicemail is enabled. If it’s off, turn it on. If it’s already on, toggle it off, wait for a minute, and turn it back on. This can give the feature a fresh start and clear up minor problems.

4. Clear the app cache

Clearing the app cache can also help resolve issues caused by corrupted files. Navigate to Settings > Apps & Notifications > Phone, then tap Storage & cache and select Clear cache and Clear storage. This will remove temporary files and free up space, which might help visual voicemail function properly. Restart your phone after clearing the cache to see if the issue is resolved.

5. Update your software

Outdated software can also interfere with visual voicemail. Check for any available software updates by going to your phone’s settings.

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Installing the latest updates can fix bugs and improve performance, including issues with visual voicemail.

6. Contact your network carrier

If visual voicemail is still giving you trouble, contact your carrier to check if there are any ongoing problems at their end. There may be network issues or service outages affecting your voicemail.

7. Consider a factory reset

As a last resort, you might need to perform a factory reset. This will erase all data on your phone, so be sure to back up anything important before you proceed. A factory reset can often fix persistent issues, but it should be used only if all other steps fail.