Every year as the calendar hits reset, January brings us a crucial historic milestone that paved the way for an independent India. As children, most of us remember Republic Day as a holiday, but as we grew older, the significance of this day became more evident, and we grew to enjoy the celebrations even more.
While we know the foundation of Republic Day, there are several aspects of our rights as Indian citizens unknown to us. So, if you, as a digital consumer, are looking to brush up on yours, we have them listed for your reference below. Read on to find out what they are:
1. Right to Lifetime Assurance
Buying your appliance or gadget is a onetime task, but looking after it is a continuous process. And while worrying about its upkeep is stressful, did you know that you can avail of Lifetime Assurance as a consumer to ensure support for 7 years after your warranty ends? So, the next time you’re thinking about buying your dream gadget, you can keep the anxiety surrounding it at bay.
2. Right to universal exchange:
Ever wondered why you have to exchange a mobile for a mobile and not for a hand blender? As a consumer, if you bought a device and are hoping to exchange it for something newer, you can most definitely opt for a universal exchange to get what you want.
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Of course, charges and offers may vary, but there’s no bar to your options if you decide to go through with it. However, make sure your gadget is in working condition before you consider exchanging it.
3. Right to select:
Walked into your nearest Croma but found that your desired product is out of stock. While the experience can be disappointing, there are several other ways to shop at Croma for the device you’ve been looking at purchasing. As a consumer, you have the right to enjoy an omnichannel experience that allows you to order the product from our website and bill it at the store.
4. Right to responsible disposal
Disposal of electronic waste is not only cumbersome but also hazardous. However, if you have some on your hands that you’re hoping to get rid of, Croma gives you the right to responsible disposal with its e-care initiative. Whether you drop off your e-waste at the store or ask for a pickup, know that it is put to good use.
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Old and reusable electronics are further refurbished and used for boosting education in rural areas. And in case there are hazardous materials such as lead, mercury or cadmium, they’re shipped to a Government-run CHWT facility that promises safe and sound disposal in an environmentally friendly way.
On this Republic Day let’s join hands and educate ourselves on our Rights and exercise them accordingly.
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Khevna Pandit
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