Apple, Google have banned these eSim apps; here’s why

Following a recent order by the Department of Telecommunications (DoT), Apple and Google have removed eSim apps, Airalo and Holafly, from their respective app stores. Apart from this, Android and iOS smartphone users will also not be able to access their websites, as DoT has reached out to internet service providers (ISPs) and blocked access to them. Here’s everything you need to know about this move.

Why were Airalo and Holafly banned from Apple and Google Play Store?

Singapore-based Airalo and Holafly are eSIMs (digital SIMs) apps which allow Indian consumers to establish a connection to a mobile network at their destination within minutes. However, foreign apps that sell SIM card services in India require a no objection certificate (NoC) from DoT. Apart from this, the department’s 2022 policies also state how an Indian consumer can only use these services if they are based outside the country. These rules additionally mention how authorised eSIM dealers should only allow customers after they submit a valid identity proof, such as a passport or VISA.

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The ban, according to a report published by Hindustan Times, was put in place after fraudsters were found exploiting these unauthorised eSIM card apps by generating international phone numbers. These numbers were further used to commit cybercrimes in the city.

What are eSim apps, and how do they work?

An eSIM is a digital version of an original SIM card that allows you to activate your plan without using a physical one. If you’re an iPhone user, you can use up to eight eSIMs and use up to two phone numbers at once. While both Google Play Store and Apple App Store have removed Airalo and Holafly, users will still be able to use other legally authorised eSIM apps, some of which include Nomad eSIM and aloSIM.