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  • Service Type: Annual Maintenance Contract
  • Product Covered: 1 Laptops
  • Service Available: From the Date of Purchase
  • When to Purchase: Within 3 Years of Product Purchase

Specifications

  • Product Category

          • Sub Product Category Covered

          • Maintain Lifetime Support

          • Service Category

          • Annual Maintenance Contract

          • Product Covered

          • Laptops

          • No. of Devices Covered

          • 1 Devices

          • Product Price Range

          • NA

          • Service Available From

          • From the Date of Purchase

          • Service Period

          • 120 Months

          • When to Purchase

          • Within 3 Years of Product Purchase

        • Manufacturer Details

          • Brand

          • Zip Care

          • Model Series

          • NA

          • Model Number

          • NA

        • Service Coverage Features

                  • Service Type

                  • Carry-In

                  • Service Includes

                  • Thorough demo & walkthrough of all features | Account activation | Applications & Software Installation | Hard disk partitioning | Basic setup as per requirement Recovery drive creation which can be used to reset & re-install the windows operating system incase the system crashes. Transfer of data from old to new system | Outlook data migration Unlimited in-person support at any Croma store across India | 2 home visits as and when required during the plan tenure Full/Differential/Incremental Backup$ (Ensuring that all your important data is properly backed up in case of a disaster. Sit back, relax, and enjoy the peace of mind that comes with knowing your data backed up) Troubleshooting & Software Maintenance support for additional Laptop at home Installation of required drivers | Assistance offered for printer & internet router basic setup Detection, clean up & virus/malware removal | Installation of necessary software# & updates

                  • Service Excludes

                  • Hardware repair and replacement support | Unlicensed software support and related issues | Cost of software/license | Cost of Hard Drive/RAM | Installation of unauthorized application | Laptops from brand Apple

                  • Cashless Service

                  • Yes

                  • Claim Type

                  • Setup

                  • Documents Required

                  • No Documentation Required

                    • Support Centre Contact Details

                    • 1800-570-0947

                    • How to Claim

                    • NA

                  • Aesthetics

                    • Brand Color

                    • NA

                    • In The Box

                      • Generic Name

                      • Service/Insurance

                      • Main Product

                      • 1 x Service U

                      • Accessories

                      • Not Applicable

                    • Product Dimensions (Open)

                      • Dimensions In Inches (WxDxH)

                      • 00

                      • Dimensions In CM (WxDxH)

                      • 00

                    • Packaged Dimensions

                    • After Sales & Services

                          • Installation & Demo applicable

                          • No

                        • Company Contact Information

                          • Customer Support Number

                          • 18005727662

                          • Customer Support Email

                          • customersupport@croma.com

                          • Manufacturer/Importer/Marketer Name & Address

                          • Infiniti Retail Ltd: Unit No. 701 & 702,Wing A, 7th Floor, HDIL Kaledonia, Sahar Road, Andheri (East), Mumbai 400069, India

                          • Country of Manufacture

                          • India

                          • Country of Brand Origin

                          • India

                        • Croma Contact Information

                          • Customer Care Contact Person

                          • Grievance Officer

                          • Registered Name and Address

                          • Infiniti Retail Ltd. - Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Andheri (East); Mumbai - 400069. India

                          • Customer Support Number

                          • 1800 572 7662

                          • Customer Support Email

                          • customersupport@croma.com

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                        Overview

                        ZipCare Maintain Lifetime Support for Laptop

                         

                        This is a comprehensive software support plan till life of the device and includes services as below,

                        • Demo, Setup & Configuration
                          • Thorough demo & walkthrough of all features | Account activation | Applications & Software Installation*# | Hard disk partitioning | Basic setup as per requirement
                        • Creation of OS Recovery Drive
                          • Recovery drive creation which can be used to reset & re-install the windows operating system in case the system crashes.
                        • Data Transfer & Management
                          • Transfer of data from old to new system | Outlook data migration
                        • Assured Support
                          • Unlimited in-person support at any Croma store across India
                        • Entire System Backup & Cloning (Windows Time Machine) Microsoft Certified
                          • Full/Differential/Incremental Backup$ (Ensuring that all your important data is properly backed up in case of a disaster. Sit back, relax, and enjoy the peace of mind that comes with knowing your data backed up)
                        • Family Extended Support
                          • Troubleshooting & Software Maintenance support for additional Laptop at home
                        • Printer & Networking Setup
                          • Installation of required drivers | Assistance offered for printer & internet router basic setup
                        • Virus & Malware Removal
                          • Detection, clean up & virus/malware removal | Installation of necessary software# & updates

                        *Licensed Software only  | $ Portable device not included | # Software fee not included

                         

                        Reach out to us at 1800 570 0947 or email us at customersupport@zipcare.in. You can also visit your nearest Croma store or reach out to us through Tata Neu Help.

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