Warranty 101: Everything you need to know

You must have heard the term warranty being thrown around anytime you’ve purchased a gadget of any kind — whether something small like a smartphone or a large appliance such as a washing machine or refrigerator.

ALSO READ: Ensure peace of mind for your phone with an extended warranty

Ever wondered just what it is, though? We’ve simplified the terminology better for you. Read on to find out more:

Warranty vs Guarantee: How are they different?

The term warranty and guarantee are often used interchangeably, but they do have a few differences. A warranty and guarantee are both a promise on the part of a seller, that if their product fails to function in the manner as intended and described, the same will be rectified or replaced. They both describe the conditions under which the manufacturer is liable to do the same, and what conditions, if any, are exceptions.

The difference though, primarily lies in the levels of confidence on the part of a manufacturer with regards to the product’s quality.

Warranties are written in nature, and are legally binding on a manufacturer, while guarantees are primarily verbal, and may be applicable depending on the product, price, and a number of other factors.

How many types of warranty are there?

Warranties are primarily divided into two types — standard warranty, and extended warranty plans.

1. Manufacturer/standard warranty

Manufacturer or standard warranties are given on all electronics, whether or not a customer may choose to opt for it. The duration and provisions of these vary product to product, and at times, even part-to-part.

For example, a smartphone display not functioning may make it eligible for a replacement, provided there’s no accidental or liquid damage to it, but the volume control or lock buttons may not be covered when they loosen or break due to wear and tear.

2. Extended warranty

Extended warranties are offered over and above standard manufacturer warranties, and are optional in nature. Their provisions may or may not overlap with those of the standard warranty on a product.

ALSO READ: What is an extended warranty and why you should purchase it

If you’re looking for any such plans, consider check out ZipCare’s offerings, across product categories. All ZipCare plans cover manufacturer defects either for a device as a whole, or against certain parts. Furthermore, ZipCare plans for smartphones and tablets even provide for coverage against accidental and liquid damage, which, even standard manufacturer warranties often don’t provide for.

Is there anything warranty plans do not cover?

Most warranty plans do not cover things like damage from electrical faults or theft, in addition to accidental and liquid damage.

ALSO READ: 6 things an extended warranty plan for your gadgets won’t cover

Furthermore, warranty plans are also mostly considered to be null and void the minute any unauthorised modifications are made to a product, or if it is repaired by a third party for want of saving time and money, since warranty claims are often a slightly lengthy process.